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Privacy Policy

How we deal with your personal data

When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system to provide the best online experience possible.

This web site does not automatically capture or store personal data from visitors to the site, other than to log the user’s IP address and session information. This information is used only for the administration of the site and in the compilation of aggregated statistics to measure the use of this site.

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

If you create an online account with us, which includes creating a unique password to access your account details in the future, your name, delivery address, billing address, email (if provided) and phone number (if provided) are stored within our site in order to make the ordering process easier for you next time. We do not store your payment details.

If you create an account, your personal data will be stored on the site indefinitely or until you delete your account or request that your details are no longer stored with us.

If you opt-in to receive our e-mail newsletter, we may send you emails about our website, new products and other updates.

Your consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you give consent for us to collect it and use it for that specific reason only.

If we ask for your personal information for another reason, like sending you special offers by email, we will ask you directly for your expressed consent, or provide you with an opportunity to say no.

How withdraw your consent?

If you opt in and then change your mind, you may withdraw your consent for us to contact you at any time, by contacting Customer Services on 01621 841188 or alternatively complete our contact form.

You can also send your request by post to: Dengie Crops Ltd, Hall Road, Asheldham, Southminster, Essex CM0 7JF, UK

Disclosure

We reserve the right to disclose any of the information you provide to us where required to do so by law, or to comply with a regulatory obligation.

Online shop

The Dengie shop is hosted on a secure server and uses Hyper Text Transfer Protocol Secure (HTTPS), the protocol over which data is sent between your browser and our website. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and our website is encrypted to protect confidential online transactions.

Payment

Payment on the Dengie website is made by Stripe, a third-party payment gateway. You will be securely redirected to their payment service to enter your payment details. Stripe is a fully certified PCI DSS level 1 payment service provider, and guarantees PCI compliance across their payment gateway services.

Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a SHA-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all generally accepted industry standards.

Personal information

Where you provide personal data to Dengie Crops Limited, the data will only be used for the service you have requested. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact Customer Services on 01621 841188 or alternatively complete our contact form.

If you have an account on our website, you may log-in and view and amend your personal details.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Customer Services on 01621 841188 or alternatively use the contact form.

You can also contact us by post by writing to: Dengie Crops Ltd, Hall Road, Asheldham, Southminster, Essex CM0 7JF, UK